Privacy Policy

1. Introduction

JointCommerce, Inc. ("JointCommerce," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using JointCommerce, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, username, password
• Profile Information: Preferences, medical card information (if provided), display name
• Order Information: Billing address, delivery address, order history, payment method details
• User Content: Reviews, ratings, forum posts, messages
• Communications: Customer support inquiries, feedback, survey responses

2.2 Information Collected Automatically

When you access our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: Approximate location based on IP address, precise location if you enable it
• Cookies and Similar Technologies: See our Cookies section for details

2.3 Information from Third Parties

We may receive information from:

• Social media platforms when you connect your account
• Business partners and dispensaries
• Analytics providers
• Advertising partners

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process and fulfill orders
• Communicate with you about orders, updates, and promotions
• Personalize your experience and provide recommendations
• Ensure security and prevent fraud
• Comply with legal obligations
• Conduct research and analytics
• Display relevant advertisements

4. Information Sharing

We may share your information with:

4.1 Service Providers

Third-party companies that perform services on our behalf, such as payment processing, analytics, email delivery, and customer support.

4.2 Dispensaries and Partners

When you place an order, we share necessary information with the dispensary to fulfill your order.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights or safety.

4.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share information for other purposes with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our services
• Personalize content and ads
• Analyze site traffic and performance

Types of Cookies We Use

You can manage your cookie preferences through our Cookie Settings or your browser settings.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Opt out of certain data processing activities

To exercise these rights, visit your Privacy Center or contact us.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typical retention periods:

• Account data: Until account deletion + 30 days
• Order data: 7 years (legal/tax requirements)
• Analytics data: 26 months
• Marketing preferences: Until opt-out

10. Children's Privacy

JointCommerce is intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we learn that we have collected information from someone under 21, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: